Contact the right team

Choose the address that matches your request so it reaches the correct privacy and access boundary.

Already have an account?

Use the encrypted support centre to keep the conversation and its status inside your account. Message bodies do not enter analytics or operational Hub events.

Open secure support

Account and product help

Use this for sign-in, household, invitation, guest, or general product questions.

[email protected]

Privacy request or concern

Use the in-product privacy centre for export and deletion when you can. Email this address for another rights request or privacy concern.

This address reaches the person in charge of the protection of personal information.

[email protected]

Security report

Report a suspected vulnerability or security incident. Do not include active private links, credentials, or unnecessary personal information.

[email protected]

What to include

• The email address on your account, when relevant.
• The household or profile name, not an internal ID.
• What you expected and what happened.
• The approximate date, time, and your time zone.

Never email a passkey, recovery token, private invitation, full payment number, or government identifier.